bh99e Privacy Policy

Last Updated: January 15, 2026

1. Introduction

bh99e ("we", "us", "our") operates the online betting platform at bh99e.io, offering cricket betting, slots, live casino games, and other gambling services to players in Bangladesh and internationally. We take your privacy seriously and are committed to protecting your personal information in accordance with international data protection standards.

This Privacy Policy explains what personal data we collect, how we collect it, why we collect it, how we use it, who we share it with, how long we keep it, and your rights regarding your data. If you have questions about this policy, please contact us at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

When you register an account on bh99e, we collect the following information:

• Identity Information: Full name, date of birth, gender, nationality
• Contact Information: Email address, phone number, residential address
• Account Credentials: Username, password (stored in encrypted form)
• Verification Documents: Government-issued ID, proof of address, payment method screenshots (when required for identity verification)
• Payment Information: bKash/Nagad/Rocket account details, transaction history, deposit and withdrawal records
• Communication Data: Messages you send to our support team via live chat or email

2.2 Information Collected Automatically

When you use bh99e, we automatically collect certain technical and usage information:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution
• Usage Data: Pages viewed, time spent on pages, games played, bets placed, click patterns, session duration
• Location Data: Approximate location based on IP address (we do not collect precise GPS coordinates)
• Cookies and Tracking: Cookie identifiers, session tokens, preferences, language settings
• Transaction Logs: Timestamps, transaction amounts, payment methods used, success/failure status

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: bKash, Nagad, Rocket, and other payment processors share transaction confirmation and verification data
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other software providers share gameplay data and RTP statistics
• Fraud Prevention Services: Third-party fraud detection services that help us identify suspicious activity

3. How We Use Your Information

bh99e uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your bh99e account
• Processing deposits, withdrawals, and bets
• Verifying your identity and age (21+ requirement)
• Providing customer support and responding to inquiries
• Sending transactional notifications (deposit confirmations, withdrawal status, bonus credits)

3.2 Legal and Regulatory Compliance

• Complying with anti-money laundering (AML) regulations
• Meeting know-your-customer (KYC) requirements
• Preventing fraud, money laundering, and other illegal activities
• Responding to legal requests from law enforcement or regulatory authorities
• Maintaining records for audit and compliance purposes

3.3 Platform Improvement and Personalization

• Analyzing user behavior to improve website performance and navigation
• Personalizing game recommendations based on your play history
• Testing new features and measuring their effectiveness
• Identifying and fixing technical issues
• Optimizing page load times and mobile experience

3.4 Marketing and Promotions

• Sending promotional offers, bonuses, and special event announcements (you can opt out anytime)
• Displaying personalized banner ads within the bh99e platform
• Conducting surveys and gathering feedback
• Measuring the effectiveness of marketing campaigns

3.5 Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Identifying duplicate accounts and bonus abuse
• Monitoring for irregular betting patterns and collusion
• Protecting against cyber attacks and system vulnerabilities

4. How We Share Your Information

bh 99e does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist in operating bh99e, including:

• Payment Processors: bKash, Nagad, Rocket, Upay, and other payment partners (to process deposits and withdrawals)
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe (to deliver casino games and slots)
• Hosting and Infrastructure: Cloud server providers, CDN services, database management
• Customer Support: Live chat software providers, email service providers
• Analytics Tools: Website analytics platforms to measure traffic and user behavior

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Obligations

We may disclose your information when required by law or in response to valid legal requests from:

• Law enforcement agencies investigating criminal activity
• Regulatory authorities conducting audits or investigations
• Courts issuing subpoenas or court orders
• Government bodies enforcing anti-money laundering or counter-terrorism financing laws

4.3 Business Transfers

If bh99e is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 Fraud Prevention Networks

We may share limited data with fraud prevention services and industry blacklists to protect bh99e and other operators from fraudulent users, money laundering, and bonus abuse.

5. Data Security

bh99e implements robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology
• Secure Servers: Data is stored on secure servers with firewall protection and intrusion detection systems
• Access Controls: Only authorized personnel with legitimate business needs can access personal data
• Password Protection: User passwords are hashed and salted using industry-standard algorithms
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Two-Factor Authentication: Optional 2FA available for additional account security

Despite these measures, no system is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and notifying us immediately if you suspect unauthorized access.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Data is retained for the duration of your account's active status
• Inactive Accounts: If your account is inactive for 24 months, we may archive or delete non-essential data while retaining transaction records for compliance
• Closed Accounts: After account closure, we retain transaction history and verification documents for 7 years to meet regulatory and tax requirements
• Marketing Data: If you opt out of marketing communications, we retain your email address to honor your opt-out request but delete other marketing-related data
• Legal Hold: If data is subject to ongoing legal proceedings, investigations, or disputes, we retain it until the matter is resolved

7. Your Data Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You can request a copy of the personal data we hold about you. Contact [email protected] to request a data export, which will be provided in a structured, commonly used format within 30 days.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you can update it directly through your account settings or by contacting our support team.

7.3 Right to Deletion

You can request deletion of your personal data, subject to legal and regulatory retention requirements. We may retain certain data (transaction records, verification documents) for compliance purposes even after you request deletion.

7.4 Right to Object

You can object to processing of your data for marketing purposes by opting out of promotional emails or contacting support. You cannot object to processing required for service delivery or legal compliance.

7.5 Right to Data Portability

You can request a machine-readable copy of your data to transfer to another service provider. This right applies to data you provided directly to bh99e.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you can withdraw that consent at any time. However, this does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond within 30 days.

8. Cookies and Tracking Technologies

bh99e uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for login, session management, and security (cannot be disabled)
• Functional Cookies: Remember your preferences, language settings, and game filters
• Analytics Cookies: Help us understand how users interact with the platform and identify areas for improvement
• Marketing Cookies: Track which promotions you viewed and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit platform functionality.

9. Third-Party Links

bh99e may contain links to third-party websites, including payment provider sites and game provider pages. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

bh99e is strictly for users aged 21 and above. We do not knowingly collect personal information from anyone under 21. If we discover that we have collected data from a minor, we will delete it immediately. If you believe a minor has provided information to bh99e, contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be transferred to and stored on servers located outside Bangladesh. We ensure that any international transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your data.

12. Changes to This Privacy Policy

bh99e reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent notice on the website. Your continued use of bh99e after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 through the bh99e platform
• Response Time: Average 90 seconds for live chat, 6 hours for email